WebAlive is committed to providing you with the highest levels of customer service. This includes protecting your privacy. WebAlive is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
Set out below is information that WebAlive is required to communicate to its customers. WebAlive recommends that you keep this information for future reference.
Personal information held by WebAlive may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your WebAlive PIN, username or password. WebAlive also holds details of your WebAlive services (including their status).
If you choose not to provide certain personal information, WebAlive may not be able to provide you with the services you require, or the level of service on which WebAlive prides itself.
Occasionally, you may need to provide personal information about other individuals to WebAlive (e.g. about your authorised representatives). If so, WebAlive relies on you to inform those individuals that you are providing their personal information to WebAlive and to advise them that WebAlive can be contacted for further information (see ‘How to contact us’ below).
WebAlive collects personal information in a number of ways, including:
Your personal information may be used to:
Also, your personal information is collected so that WebAlive can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). WebAlive does this to keep you informed of its products, services and special offers. If you do not wish WebAlive to promote and market its products, services and special offers to you, please call +61 3 8669 0640.
In relation to marketing and promotional material sent via email, WebAlive will send such material to you unless you indicate you wish to opt-out by selecting this option in the email.
In order to deliver the services you require, WebAlive may disclose your personal information to organisations outside of WebAlive. Your personal information is disclosed to these organisations only in relation to WebAlive providing its services to you. These organisations may carry out WebAlive’s:
WebAlive takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, WebAlive may disclose your personal information to:
WebAlive provides products and services via its various web sites. When you visit WebAlive’s sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists WebAlive to improve the structure of its web sites and monitor their performance.
WebAlive may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for WebAlive’s web sites to remember your preferences. As such, cookies are designed to improve your experience of WebAlive’s web sites.
In some cases, cookies may collect and store personal information about you. WebAlive extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.
WebAlive also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. WebAlive collects and manages IP addresses as part of the service of providing internet session management and for security purposes.
WebAlive takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why WebAlive recommends that you:
If you are a subscriber to one of WebAlive’s online products or services, you may change your personal details by contacting WebAlive on +61 3 8669 0640.
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either send it by mail to Web Mascot Pty Ltd, Suite 910, 9 Yarra St, South Yarra, VIC 3141, Australia or by facsimile to +61 3 8669 0649 or by email to email@example.com.
WebAlive reserves the right to charge a fee for searching for and providing access to your information.
If you have any questions in relation to privacy, please contact WebAlive on +61 3 8669 0640 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to our General Manager, Web Mascot Pty Ltd, Suite 910, 9 Yarra St, South Yarra, VIC 3141, Australia or by email to firstname.lastname@example.org.
You may obtain further information on privacy matters by visiting WebAlive’s web site at www.webalive.com.au
WebAlive Privacy Statement January 2010.
Web Mascot Pty Ltd ABN 89 140 285 285
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